AKAMAI TECHNOLOGIES INC | 2013 | FY | 3

A summary of activity in the accounts receivable reserves for the years ended December 31, 2013, 2012 and 2011, is as follows (in thousands):

 
2013
 
2012
 
2011
Beginning balance
$
3,807

 
$
4,555

 
$
5,232

Charges to income from operations
17,900

 
15,599

 
16,165

Write-offs
(486
)
 
(47
)
 
(420
)
Collections from cash basis customers
(17,518
)
 
(16,300
)
 
(16,422
)
Ending balance
$
3,703

 
$
3,807

 
$
4,555

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